FAQs

How long will it take for my order to arrive?

As we are a small business, everything is made to order. Orders may take approximately 1-2 weeks to be made and shipped out to you. 

My Embroidery thread looks slightly different to the image on the website, why is that? 

Thread colours may vary slightly due to stock shortages and changes in suppliers. 

How do I take care of my garment?

Please wash on a cold setting and hang out to dry. Iron on a low heat. 

Thread can shrink on it's first couple of washes. If your embroidery appears slightly wrinkled, press design with a damp cloth, to return the embroidery to its original shape.

How do I return or exchange my garment?

As a made-to-order business we unfortunately do not accept refunds or returns.

However, you can exchange your order for an alteration within 14 days.

How long does it take from the point of delivery to get to me? 

All parcels are posted with Royal Mail.

UK orders are sent second class, signed for delivery. 

All International orders are sent tracked delivery via Royal Mail.

All custom charges are the customers responsiblity.